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Customer Care Associate – Part Time

Posted on March 19th, 2010 by Employal Inc.

Job Number: 08050821
Terms of Employment: Part Time
Salary: TBD TBD
Anticipated Start Date: As soon as possible
Province: Ontario
Location: Toronto GTA
Number Of Vacancies: 3
Skill Requirements:
Employer: ?&h=40
How to Apply: OnLine
Note:

A leading communications and media company where people come to do great work is currently looking for talented individuals to join their winning team where you will have a chance to innovate, grow and to do what really matters.

A place where talented people come to do great work, make a difference and do what matters for our customers.

  • Provide superior customer service through identifying customer issues and clarifying through probing questions.
  • Take appropriate action to efficiently resolve issues.
  • Identify customers need for additional products and services.
  • Fully understand and learn all products and services.
  • Problem solve and identify customer need.
  • Take accountability to solve issues from beginning to end.
  • Receive and incorporate feedback to improve performance.
  • Learn and take on new initiatives and training as business needs change.
  • Meet performance objectives/expectations (i.e. Sales, Quality).
  • Be at work on time and on a regular basis.

Education:

  • High School Diploma/GED minimum.

Experience:

  • Minimum one year customer service/sales experience.
  • Highly developed professional telephone manner.
  • Flexibility to work shifts to meet customer demand.
  • Familiarity with Windows-based systems and internet navigation.
  • Ability to multitask by navigating through several screens while at the same time speaking with the customer.
  • Absorb information quickly and accurately and applies leanings to the job.
  • Takes initiative to increase learning.
  • Demonstrates ability to positively influence others (propose options/solutions to customer).
  • Ability to probe and ensure understanding of information provided.
  • Productively shares knowledge and opinions with others.
  • Displays good judgment and composure under pressure.
  • Deals with problem issues with a sense of urgency.
  • Offers customer-focused solutions supported by facts, knowledge and experience.
  • Presents information in a manner that addresses the needs of customers.
  • Takes ownership for escalating issues in a timely manner to ensure customer needs are addressed.
  • Commitment to respect schedules (be there on time and on regular basis).

Please apply on line by filling out the form below:

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Tags: Administrative, Customer Service, TORONTO

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