Employal ®

A leading communications and media company where people come to do great work is currently looking for talented individuals to join their winning team where you will have a chance to innovate, grow and to do what really matters.

A place where talented people come to do great work, make a difference and do what matters for our customers.

• Provide superior customer service through identifying customer issues and clarifying through probing questions.
• Take appropriate action to efficiently resolve issues.
• Identify customers need for additional products and services.
• Fully understand and learn all products and services.
• Problem solve and identify customer need.
• Take accountability to solve issues from beginning to end.
• Receive and incorporate feedback to improve performance.
• Learn and take on new initiatives and training as business needs change.
• Meet performance objectives/expectations (i.e. Sales, Quality).
• Be at work on time and on a regular basis.

Education:

• High School Diploma/GED minimum.

Experience:

• Minimum one year customer service/sales experience.
• Highly developed professional telephone manner.
• Flexibility to work shifts to meet customer demand.
• Familiarity with Windows-based systems and internet navigation.
• Ability to multitask by navigating through several screens while at the same time speaking with the customer.
• Absorb information quickly and accurately and applies leanings to the job.
• Takes initiative to increase learning.
• Demonstrates ability to positively influence others (propose options/solutions to customer).
• Ability to probe and ensure understanding of information provided.
• Productively shares knowledge and opinions with others.
• Displays good judgment and composure under pressure.
• Deals with problem issues with a sense of urgency.
• Offers customer-focused solutions supported by facts, knowledge and experience.
• Presents information in a manner that addresses the needs of customers.
• Takes ownership for escalating issues in a timely manner to ensure customer needs are addressed.
• Commitment to respect schedules (be there on time and on regular basis).

Please apply on line by filling out the form below:

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Tags: Administrative, Customer Service, TORONTO